Freight and Return of Goods
Education Matters will always endeavour to minimise freight costs.
Freight will generally be in the region of $20 – $25 but is dependent on the nature of the order.
Bulky orders may incur additional charges. Please contact us if you are placing a large order and require an exact cost for the freight.
We generally do not charge additional freight for back orders but there can be exceptions. For example where an item is purchased on indent or is very bulky such as a safety cabinet which may be shipped directly from the manufacturer.
Return of Goods
Please contact our office where you will be given a return number. This is absolutely necessary if we are to efficiently track the return and rectify the problem.
It’s best to FAX or EMAIL the original invoice with a reason for the return.